PRIVACY POLICY

PRIVACY POLICY

At Barkholic, we want to create a scenario whereby customers can be free to share the personal information, even information which is deep and only associated and identifiable to them. For this reason, Barkholic has adhered to the general data protection regulation with resort to personally identifiable information. Personal and identifiable information refers to information that is unique to one individual. At Barkholic, we seek to ensure that such information and data is protected and not exposed, unless with the express authority from the owner of such personally identifiable information.

General

The provision of personally identifiable data is a personal choice for the users of the company’s website. This is because when using Barkholic’s site, a user can either subscribe to it or use the general view which is available to all users. For general users, no personally identifiable information is provided. As a result, information about it can be divulged without any privacy veil broken. This is however disadvantageous as it limits the information a user can view. After registration, a user is then required to provide personally identifiable information which should be accurate.

Consent

BY SUBMITTING YOUR PERSONALLY IDENTIFIABLE INFORMATION, YOU ARE GIVING EXPRESS PERMISSION TO BARKHOLIC TO USE AND DIVULGE THIS INFORMATION WITH RESPECT TO THE PRIVACY POLICY OF THE COMPANY.

If you do not agree with the consent statement above, please do not provide personally identifiable information. You should, however, beware that if you chose the latter option, we would not be able to offer you some products and information.

Feedback

All feedback and any related questions are highly welcomed. In case of any privacy-related queries, do contact: hello@barkholic.com

PO BOX 3131, NEW YORK, NY 10163 ​

U.S.: support@barkholic.com

CANADA: ca@barkholic.com

INTERNATIONAL: info@barkholic.com

Data and information we collect

  1. Personally identifiable information

Barkholic may collect personally identifiable information when you register to the website, subscribe to the company’s websites and other social media channels, subscribe to the company’s newsletter. Direct queries about the company’s product through the website, and any other reasonable channels which are not a violation of the privacy policy if customers.

  1. Aggregate information

There is some aggregate information which is usually collected without the knowledge or consent of the user. For example, one such information is the IP address. Such information is done discreetly using clickstream technology. Such information is however harmless.

Use of data

  1. Personally identifiable data

Barkholic always strives to ensure that the customers of the company attain maximum satisfaction. This can only be possible if complete information about customers is known. Consequently, the personally identifiable information is then used to ensure to actualize this course by contacting customers whenever needed, delivering products to their address, sending them newsletters, customize the products being supplied, and other uses which are useful and enhance the satisfaction of the customer.

  1. Aggregate information

The aggregate information is mainly used to improve the website of the company and make it interesting. This eventually indirectly helps Barkholic to improve in its product offering. This general information is non-personal in nature. Due to this, the company has contracted a third party organization to sieve through this personally information constantly and help the company to improve the website.

Information we share with others

Barkholic is not involved in the supply chain from the onset to the final delivery to customers. It has to outsource some of its services and processes to third parties. In the course of this outsourcing, the company finds itself having to divulge personally identifiable information. These third parties, however, have to sign a non-disclosure agreement and are under contract not to use this information for their own personal gain.

Disclosure Exceptions

Notwithstanding the privacy policies and the non-disclosure agreements, there are times when the company discloses this personally identifiable information. These circumstances are many and diverse and are looked at o a case by case basis, as long as it is within the law and regulations.

Your choices

The type and depth of information received by you from the company are within your discretion. You may wish to receive no, limited, or deep information. All you have to do is contact at through the addresses provided in section 3 of the privacy policy.

Email use

Your email will only be used within the company for purposes which you signed up for and will not be revealed to any third party. The email will be used by the company to request you to confirm an order, verify your website login detail, and send you regular information like the newsletter.

Link to other websites

The company always looks out for its customers best interests, hence may from time to time provide links to third party websites we think you will enjoy. These websites operate independently from Barkholic, and they have their own privacy practices. You should, therefore, review these privacy policies before engaging in them.

Internet advertisement and tracking tags

The visits to the websites are important to us. As a result, the company usually contracts third parties to collect and analyze information about the visits to the site. This information is however general and not personally identifiable information. Even when we provide data to these third-party analysts, it is in aggregate form. Hence, they cannot identify any particular user. Barkholic uses ad management providers such as DoubleClick among others who provide tracking tags like pixels. These tracking tags enable the company to know the kind of information which attract users to the company’s website. Hence, they are able to take advantage of this.

 

 

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@barkholic.com


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.


SECTION 5 - THIRD-PARTY SERVICES


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@barkholic.com